Returns & Exchanges
At DID Electrical, we want you to be fully satisfied with your electronics purchase. If you change your mind, you can return your item within 14 days of delivery for a full refund, provided it is in its original, unopened packaging.
Notify Our Team
Contact our customer service team via email or our online contact form within 14 days of receiving your order to initiate your return request.
Prepare the Item
Ensure the product is unused, in its original condition, and includes all accessories, manuals, and intact packaging to qualify for a refund.
Choose Return Method
You can return your item for free to any of our 23 DID Electrical stores nationwide or arrange for a courier collection at your own expense.
Refund Processing
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing